---
title: What is doola's refund policy?
description: This article explains the doola refund policy
---
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# What is doola's refund policy?
There may be some situations in which a refund may be warranted. doola **may** offer a refund(s) or an account credit(s) in the following situations:
- You cancel your service before any services are issued and/or before any application is submitted to a state or government agency
- doola is unable to complete / provide service(s) due to doola limitations. This does not include limitations due to lack of information provided, third party issues, and/or government time frames.
doola **may not** offer a refund(s) in the following situation:
- You experience errors/delays caused by third-parties or state/federal agencies.
- You cancel your plan/subscription. If you cancel your subscription, you will retain service through the end of your subscription period.
- You have paid for a service(s) you did not use.
- You are unable to obtain services offered by a third party. For example, you are unable to obtain a bank account.
If you have any further questions please refer to our [Terms of Service](https://www.doola.com/terms-of-service/)
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