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Request a new feature — how to share ideas and improvements

We love hearing how we can make doola even better. Here’s how to suggest new features or enhancements for the platform.

Summary

  • Send your feature idea to our team through Support or email.

  • Include a clear description, why it matters, and how it would help your workflow.

  • We review every request and log it for our product team to consider in upcoming updates.

How to submit a feature request

  1. Go to Support — open a ticket from your dashboard or email hello@doola.com.

  2. Include your idea details — what you’d like to see, why it’s useful, and how you’d use it.

  3. We’ll confirm receipt and make sure your suggestion is logged with our product team.

  4. Stay tuned — if your request is planned or released, we’ll share updates in product announcements.

What to include in your message

The more specific, the better. Try to answer these:

  • What is the feature or improvement?

  • Why do you need it? (What problem does it solve?)

  • How would it help you or your business day to day?

  • Do you have an example or workflow that shows how it would work?

Example request:

“I’d love the ability to securely upload and share documents directly from my doola dashboard.

I’d use it for bank statements and EIN letters instead of emailing them.
This would help keep everything organized and more secure.”

What happens next

  • Our product team reviews all incoming requests to identify patterns and opportunities.

  • While we can’t guarantee every idea will be built, your feedback directly informs roadmap priorities.

  • If we launch something similar to your request, we’ll reach out or include it in our update emails.

Need help now?

If your request relates to a technical issue or urgent limitation, contact Support and mention “feature request” in your subject — this helps us route it faster.