doola Customer Portal

Using the doola Customer Portal

We’ve created the doola Customer Portal to make it easier for you to manage support requests, track progress, and stay connected with our team — all in one place! 🎉

What can I do in the Customer Portal?

• 📝 Submit new tickets anytime, for any issue.
  
  
• 📂 Track & reply on open tickets from one central dashboard.
  
  
• 📜 View your full ticket history, including older requests.
  
  
• 📧 Use email if you prefer — any replies sent via email automatically sync back to the portal.
  
  

How do I sign up and log in?

1. Open your invite link.
   
   
2. Sign up using the same email address you use with doola (this ensures all your ticket history appears).
   
   
3. Verify your email and log in.
   
   
4. You can reuse your existing password or set a new portal-specific one.
   
   

👉 Tip: You can also log in by entering just your email and receiving a link or code for access.

How do I submit or reply to a ticket?

• To submit a new ticket: click Submit a ticket, select the category, add a clear subject, include as much detail as possible, and upload any attachments.
  
  
• To continue a thread: open your ticket, add a reply or file, and watch updates in real time.
  
  
• If replying via email, just keep the subject line the same — your message will appear in the same portal thread.
  
  

Ticket statuses explained

• Open: Our team is working on your request.
  
  
• Pending Client: We’re waiting on your input or details.
  
  
• In Progress: Actively being handled by support.
  
  
• Resolved/Closed: The issue has been completed.
  
  

Troubleshooting common issues

• “I can’t see my old tickets.”
  Make sure you signed up with the same email you use with doola. If not, re-register or ask us to merge your records.
  
  
• “I didn’t get the confirmation email.”
  Check your spam/junk folder for “Support.” If needed, we can resend the invite or help safelist our sender domain.
  
  
• “Can I just reply by email?”
  Yes! Your replies sync to the portal automatically.
  
  
• “Do I need a new password?”
  You can reuse your old one or create a portal-only password. Forgot it? Just use Forgot password.
  
  

Why use the Customer Portal?

By using the portal, you’ll have full visibility over your support requests, faster resolution times, and one central place to collaborate with us — all while keeping your email inbox clear and organized ✅.