Use the doola Customer Portal — tickets, status, and email sync

Summary

• Create & manage tickets in a single dashboard.

• Reply by email or in the portal — everything stays synced.

• Sign up with the same email you use with doola to see your full history.

What you can do

• 📝 Submit new tickets anytime.

• 📂 Track and reply on open tickets in one place.

• 📜 View your full ticket history, including older requests.

• 📧 Use email if you prefer — replies sent by email sync back to the portal automatically.

Sign up & log in

1. Open your invite link.

2. Sign up with the same email you use with doola (this pulls in your past tickets).

3. Verify your email and log in.

Tip: You can also log in by entering your email to receive a magic link or code.

Submit or reply to a ticket

Submit a new ticket:

• Click Submit a ticket → choose a category → add a clear subject → include details (what happened, steps tried, screenshots) → attach files if useful → submit.

Continue a thread:

• Open your ticket in the portal, type your reply, and add attachments if needed. You’ll see updates in real time.

• Or just reply to the email you received — it will sync back to the same ticket.

Quick answers (FAQ)

• “I can’t see my old tickets.” Make sure you signed up with the same email you use with doola. If you used multiple emails, ask us to merge your records.

• “I didn’t get the confirmation/invite email.” Check spam/junk for “Support.” We can resend the invite and help safelist our sender domain.

• “Can I just reply by email?” Yes. Keep replies in the same thread (don’t change the subject) and they’ll sync to the portal.

• “Do I need a new password?” You can reuse your current one or create a portal-only password. Forgot it? Use Forgot password.

Troubleshooting checklist

1) Quick checks

• Refresh the page

• Try another browser (Chrome/Edge/Firefox/Safari)

• Open a private/incognito window

• Temporarily disable VPN/ad-blockers

• Check your internet connection

2) Fix access issues

• Use the same email you use with doola

• Didn’t get an email? Check spam/junk, then resend the invite

• Still nothing? Ask your IT team to safelist doola Support

3) Clear local conflicts

• Clear cache & cookies for the portal site

• Close/reopen the browser and sign in again

4) Password & login

• Use Forgot password on the login page

• If you just registered, verify your email before logging in

5) Ticket visibility & history

• Confirm you’re signed in with your doola email

• Used multiple emails? Contact us to align your account so all history appears

6) Submitting tickets & attachments

• If Submit a ticket isn’t visible, sign out/in or try another browser

• For uploads, check file size/type and try again after refreshing

7) Email ↔ Portal syncing

• Reply in the same email thread (don’t change the subject)

• Give it a minute, then refresh the ticket in the portal

8) Duplicate tickets

• If you created a portal ticket and emailed us, we’ll merge them and continue in one thread

When to contact Support

If the issue persists, reach out with:

• A screenshot or exact error wording

• What you were doing (logging in, uploading, submitting, etc.)

• The email address you use with doola

• Your ticket number (if you have one)

• The steps you’ve already tried

Need help now? Email hello@doola.com or submit a ticket in the portal.