How to track your doola support tickets in the Help Center

Create & manage tickets in a single dashboard.
Reply by email or in the portal — everything stays synced.
You must sign up with the same email you use with doola to see your full history.
You cannot use your existing doola dashboard credentials to login. You must sign up for this portal separately.

📝 Submit new tickets anytime.
📂 Track and reply open tickets in one place.
📜 View your full ticket history, including older requests.
📧 Use email if you prefer — replies sent by email sync back to the portal automatically.

Open the help center link.
Sign up with the same email you use with doola (this pulls in your past tickets).
Verify your email and log in.

Tip: You can also log in by entering your email to receive a magic link or code.

Submit a new ticket:

Click Submit a ticket → choose a category → add a clear subject → include details (what happened, steps tried, screenshots) → attach files if useful → submit.

Continue a thread:

Open your ticket in the portal, type your reply, and add attachments if needed. You’ll see updates in real time.
Or just reply to the email you received - it will sync back to the same ticket.

- Ticket status (Open /Closed)
- Full message history
- Latest support replies
- Any attachments shared in the thread

“I can’t see my old tickets.” Make sure you signed up with the same email you use with doola. If you used multiple emails, ask us to merge your records.
“I didn’t get the confirmation/invite email.” Check spam/junk for “Support.” We can resend the invite and help safelist our sender domain.
“Can I just reply by email?” Yes. Keep replies in the same thread (don’t change the subject) and they’ll sync to the portal.
“Do I need a new password?” You can reuse your current one or create a portal-only password. Forgot it? Use Forgot password.

Need help now? Email hello@doola.com or submit a ticket in the portal.

Manage support requests, track progress, and stay connected with our team — all in one place.