doola Customer Help Center

Using the doola Customer Help Center

We’ve created the doola Help Center to make it easier for you to manage support requests, track progress, and stay connected with our team — all in one place! 🎉

What can I do in the Help Center?

📝 Submit new tickets anytime, for any issue.
📂 Track & reply on open tickets from one central dashboard.
📜 View your full ticket history, including older requests.
📧 Use email if you prefer — any replies sent via email automatically sync back to the portal.

How do I sign up and log in?

Register for an account using the same email address you use with doola (this ensures all your ticket history appears) Use the following link: doola Customer Portal
We recommend using the same password that you use to log in to your doola dashboard
Verify your email and log in.

👉 Tip: You can also log in by entering just your email and receiving a link or code for access.

How do I submit or reply to a ticket?

To submit a new ticket: click on File a Support Request, and follow the steps.Please, include as much detail as possible, and upload any relevant attachments.
To reply to an open ticket: open your ticket, add a reply or attach a file, and then hit send.
You can also reply via email. Your message will appear in the same thread.

Ticket statuses explained

Open: Your request is open and isn’t solved yet.
Resolved/Closed: Your request has been resolved.

Troubleshooting common issues

“I can’t see my old tickets.”
Make sure you signed up with the same email you use with doola. If not, re-register or ask us to merge your records.
“I didn’t get the confirmation email.”
Check your spam/junk folder for “Support.”
“Can I just reply by email?”
Yes! Your replies sync to the portal automatically.

“Do I need a new password?”
You can reuse your existing one or create a portal-only password. Forgot it? Just use Forgot password.