Do you offer any guarantees on your services?

Refunds at doola • Formation services. If doola causes an error in your formation , you can request our Money Back Guarantee within 14 calendar days of the formation (or attempted formation) date. The guarantee covers the formation service fee only (excludes state fees) and is paid as account credit or a gift card. You can submit a claim via the guarantee request form or contact support. • If formation fails / no EIN. We provide refunds when the company formation fails or we’re unable to obtain an EIN. Partial refunds may be offered case-by-case depending on services already delivered • Subscriptions & other services. We don’t issue refunds if you cancel after purchase unless the charge was our error or you cancel within 24 hours of purchase. Annual renewals may be refundable if no services have been provided. • Who processes refunds & timing. Refunds are reviewed and processed by Team Leads/Managers. Expect processing in 3–5 business days after approval. How to request Submit a support request from your doola account (or use the Money Back Guarantee claim form for formation issues). We’ll review and respond quickly. Note: The “14 days” window applies only to the Money Back Guarantee for doola-caused formation issues—not to all purchases. doola stands by its service quality and offers satisfaction guarantees on select services—see our terms for details. doola’s refund policy is outlined on our website; please review the terms or contact support for more details.