Mercury account through doola: eligibility, required documents, and common rejection reasons

Opening a Mercury account through doola requires meeting U.S. federal banking regulations, KYB/KYC verification standards, and Mercury’s internal risk criteria. Even if you follow all guidelines, an application can still be rejected if any requirement isn’t fully satisfied. Eligibility Requirements To qualify, you must have: • A U.S.-registered business (LLC or C-Corp) • A valid EIN issued by the IRS • A physical business address — commercial or residential, U.S. or international — with proof of address (utility bill or bank statement) • A clear business description, including expected U.S. operations within 6 months • Owners with 25%+ ownership passing ID verification Required Documentation You must submit: • Articles of Organization/Formation • IRS EIN confirmation letter • Passport or government ID for each owner with 25%+ ownership • Proof of physical address (utility bill, bank statement, etc.) Why Your Application May Be Rejected Even if documents appear correct, Mercury may decline your application for reasons such as: • KYC mismatches (name, address, blurry ID, expired passport) • Inconsistent business information between state, EIN, and application • Unclear or high-risk business activity under U.S. banking rules • Country-of-residence restrictions (Mercury accepts many international founders but not all) • EIN not yet fully validated in IRS systems • Missing proof of address or unverifiable documents • Internal compliance decisions Mercury legally cannot disclose These decisions are based on federal banking laws, not doola. If your application was rejected or you’re unsure what triggered the denial, please contact the doola team. We can review your documents, help you correct inconsistencies, and guide you toward the best next steps or alternative banking providers such as Slash.