How to Review and Correct Invoice and Billing Details Before and After Payment

Before paying a doola invoice, carefully review the following key details to ensure accuracy: - Customer legal name - Billing address - Supplier details - Tax-identification fields Request any necessary corrections to these fields before making the payment to avoid issues later. After payment has been made, it may still be possible to update some customer or supplier billing details through support. However, note that certain fields on completed billing documents, such as tax ID fields that were omitted before the payment, cannot be retroactively added or changed. If you need to request corrections after payment, provide the following information to support: - The exact invoice number or identifier - The requested old values and the new values to be updated Ask support to confirm which fields can be changed post-payment and which fields on the completed document are locked and cannot be modified. Following these steps can help prevent discrepancies and ensure your invoicing records are accurate and compliant with billing policies.