Add a second user to your account — steps, invite, and troubleshooting

Summary

Send us the new user’s full name and email from the account owner’s email.
We’ll add the user and email an invite to set up access.
The new user clicks the invite link to verify and create a password (or use a magic link if offered).

What you’ll need

New user’s full name
New user’s email address
(Optional) Access level or scope you’d like them to have (e.g., billing, general access, view-only)—if applicable to your plan

How to add a second user

Contact Support from your owner email (or via the in-app Support form).
Include the name and email of the person you’re adding, plus any access notes.
We’ll process the request and send the new user an invite email.
The new user opens the invite, verifies their email, and sets a password (or uses the magic link/code).
We’ll confirm by email once access is active.

Security note: For your protection, we can only take user-add requests from the account owner or an authorized admin on the account.

What the new user sees

Invite email with a secure link
Verification step (click link or enter code)
Create password (or sign in via magic link/code)
Access to the shared account context based on the permissions you requested

Troubleshooting

Didn’t get the invite?
- Check spam/junk for “Support” or “doola.”
- Ask IT to allowlist our sender domain.
- Request a resend from Support.
Invite link expired
- Ask Support to resend a fresh invite.
Wrong email used
- Reply to the ticket with the correct email so we can update and resend.
Can the new user just log in without an invite?
- They’ll need the invite to be linked to your account. Have them wait for the email or request a resend.

Managing or removing a user

Need to change access or remove a user later? Contact Support with the user’s name/email and what you’d like to update, and we’ll confirm once it’s done.

Need help?

Email hello@doola.com or submit a ticket from your dashboard. If it’s urgent, mention the deadline and we’ll prioritize.